Frequently Asked Questions

How much does the service cost?
The standard charge is 15.5p per line, and we offer a discounted pre-pay rate if you buy lines in bulk.

How soon are finished documents returned?
Typed documents are always returned within 24 hours, and Typesource typically returns documents the same day if voice files are received before 11am.

Can I send and receive documents from anywhere in the world?
Yes as long as you have access to the internet.

What equipement will I need ?
You need a device with digital voice recording capability and access to the internet. Take advantage of our our free trial, and get a state of the art digital dictaphone.

Do you provide user support?
Yes, we provide user support for any queries or problems you may have, and offer a dedicated UK helpline on 01243 210021.

What if I am not satisfied with the work returned to me?
If any one file in any batch is not satisfactorily returned, simply email us with the words "REDO" in the subject line of your message and we will redo the entire batch as a matter of priority.

Can I use the phone to dictate?
You can dictate on your mobile, provided it is capable of saving files. We currently have no plans to offer an over-the-phone typing service.

Can I send files from my Mac?
Yes.

What format files can I send?
We accept any digital voice file format.

How are my documents secured?
Our comprehensive security policy can be viewed here.